FAQ

# Frequently Asked Questions

**Q: Where do you ship from?**  
A: We partner with global suppliers to ship directly from our warehouse network. This allows us to offer curated home & wellness items at great prices.

**Q: How long does shipping take?**  
A: Most orders arrive within **7–15 business days**. Tracking information will be emailed to you as soon as your order is shipped.

**Q: Can I return my order?**  
A: Yes, we offer a **30-day return policy** on all items. Products must be unused and in original packaging. Visit our [Returns & Refund Policy](/pages/shipping-returns) for full details.

**Q: How do I track my order?**  
A: You can track your order using our Order Tracking Page, or email us at **info@glowvena.com** for help.

**Q: What if my item arrives damaged or incorrect?**  
A: We’re happy to fix that! Please send us a photo of the item within **7 days** of delivery and we’ll offer a replacement or refund.

**Q: Do you offer free shipping?**  
A: Yes! We offer **free standard shipping** on all U.S. orders over $50.

**Q: Can I cancel my order?**  
A: Orders can only be canceled or modified within **12 hours of placing** them. After that, they may already be processing.

Still have questions? Contact us — we’re here to help!